If your country manager is looking at uptime at 10am, they are looking at the wrong chart. The chart that matters is the 06:00 SoC distribution from the overnight swap.
If you operate a shared-mobility fleet, this maps directly into our battery swap service line.
What the chart shows
Plot every vehicle in the fleet on the x-axis by city zone, and their 06:00 SoC on the y-axis. Add a horizontal line at 30%. Any vehicle below that line is not going to complete a typical morning ride. If more than 8% of the fleet is below 30% at 06:00, you have a swap routing problem, not a fleet health problem.
Why 30%
30% SoC is roughly the point at which riders start seeing the “low battery” prompt in most consumer apps. Riders respond by picking a different vehicle, which creates a rebalancing problem you did not have. It compounds across the morning.
What the shape tells you
- Left-skewed (most vehicles high, long tail of low) — good. A handful missed the swap. Fix routing for those zones.
- Symmetric around 50% — bad. Crews are doing swaps but not charging fully. Warehouse throughput issue.
- Right-skewed (most low, handful high) — very bad. Routing is broken. Emergency fix required.
What to do with the chart
Send it to your country manager and operations director at 07:00 every day. Flag the three zones with the worst distribution. By 08:00 the morning-deploy team should already have a revised rebalancing plan for those zones. This is the cadence that turns uptime from a monthly review KPI into a daily operating metric.