FIELD REPAIR · WAREHOUSING · STAFFING
For a live throughput precedent, see the Portugal repair-backlog case. Workshop intake is fed directly from field retrieval into workshop flow.
Backlog is margin held hostage.
First-pass fix on the street. Bonded warehouse for the rest. Locally-hired staff in every market. Live across five EU countries.
The problem.
- Repair backlog growing faster than warehouse throughput. 300+ vehicles off-street, unbilled.
- Field crew sending everything to warehouse — no first-pass fix in the street.
- MTBF trending down, QoQ. Nobody reports it because nobody owns it.
- Staffing agency in one city just quit. 96 hours to backfill or the city goes dark.
What we do.
We run repair as a tiered operation. Level 1 (firmware reset, minor hardware) is fixed on-street in under 30 minutes. Level 2 (battery, motor, deck) goes to our bonded warehouse, processed within 48 hours. Level 3 (OEM-level) is flagged, shipped, and tracked. Every vehicle has a ticket. Every ticket has a time-stamp. MTBF is reported weekly, trended monthly, and visible to your team in the same report as the swap numbers.
How it runs.
- Street triage. Every crew member carries a Level 1 kit. 68% of repair tickets are closed in under 30 minutes without leaving the pavement.
- Warehouse intake. Level 2 vehicles are transported in scheduled runs, not one-off rescues. Intake logged same day.
- Repair queue. Parts inventory managed on your SKU list, not our best guess. Warehouse throughput target: 95% of intake cleared weekly.
- Return to street. Repaired vehicles QA’d, battery-tested, and redeployed through the morning team.
- Weekly report. MTBF, ticket close rates, warehouse throughput, parts consumption. One report.
What improves.
| Metric | Before | With Binny (median) |
|---|---|---|
| Street first-pass fix rate | 12% | 68% |
| Repair backlog | 300+ vehicles | <40 vehicles |
| MTBF trend | falling QoQ | +30% at 60 days |
| Warehouse throughput | baseline | 2× at 90 days |
FAQ.
- Your warehouse or ours? Ours. Bonded, in every market.
- Do you hold parts inventory? Yes, on your SKU list, with replenishment triggers.
- Who employs the field staff? Binny. Locally recruited, locally paid, locally managed.
- Shift coverage? Depends on market. Minimum 2 shifts / 14 days. Continuous in peak season.
- Scope? Let’s discuss on the call.
- Onboarding? 14 days from signed MSA. 9 days if already in market.
Free the margin stuck in your repair queue.
Book a 30-minute audit. We’ll benchmark your backlog, MTBF, and warehouse throughput against our active contracts.